Sonabat FAQ — all your questions answered here

No, each person is only permitted one Sonabat account. Creating multiple accounts violates our Terms & Conditions' violations may result in the closure of all associated accounts.

First, double-check your mobile number/email and password, and make sure Caps Lock is off. If you're still having trouble, use the password reset option. Multiple failed attempts will lock your account for 30 minutes. If the issue persists, contact our support team via live chat.

KYC verification is usually completed within 24 hours. During peak periods, it may take up to 48 hours. Submitting clear, legible documents speeds up approval. You will need your NID or passport along with a selfie.

The minimum age to register on Sonabat is 18. Accounts for anyone under 18 are strictly prohibited. Age is verified as part of the KYC process.

Log in and go to the "Deposit" section. Choose your preferred payment method — mobile banking or bank transfer. Enter the amount and confirm. In most cases, deposits are credited to your balance instantly.

The minimum deposit amount on Sonabat varies by payment method. Select a method on the deposit page and the minimum will be shown automatically. For Bangladeshi users, it's generally quite affordable.

Please wait 5–10 minutes first. If it still hasn't arrived, contact live chat support with a screenshot of your payment. Our team will verify and resolve it promptly.

Sonabat does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transaction charges — this depends on your payment provider's policy.

For verified accounts, withdrawal requests are typically processed within 24 hours. Funds are sent directly via mobile banking or bank transfer.

Yes, KYC verification must be completed before making a withdrawal. This is for your security and to prevent financial fraud. The KYC process is straightforward and is typically completed within 24 hours.

Withdrawals are commonly rejected due to incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. You will be notified of the reason by email. Contact support for further assistance.

The minimum withdrawal amount varies by payment method. For accurate details, withdrawal page check here or ask our support team.

After your first deposit following registration, the welcome bonus is automatically credited to your account. To view the full bonus terms and amount, Promotions Page view here.

Each bonus has its own wagering requirements. Generally, bonus funds can be withdrawn after placing a set number of bets. The specific terms are listed with each promotion. To learn more, Promotions Page Read more.

The welcome bonus is a one-time offer. However, Sonabat regularly runs reload bonuses, cashback deals, and special promotions. To see the latest offers, Promotions Page Check back regularly.

Free bets are stored in your bonus wallet. When placing a bet, you'll see a "Use Free Bet" option. If you win with a free bet, the winnings are added to your balance — excluding the free bet stake itself.

Sonabat offers betting on 30+ sports, including cricket, football, badminton, tennis, basketball, kabaddi, and volleyball. Both pre-match and live betting are available.

Live betting lets you place bets at real-time odds while a match is in progress. Odds shift as the game unfolds, giving you the chance to make quick decisions and bet at any stage of the match.

If a match or event is cancelled, the full stake for the related bet is refunded. This is typically credited to your account within 24 hours. For full details, in the Terms & Conditions you will receive.

Yes! Sonabat's Slots Many games in this category feature free spins and bonus rounds. Additionally, selected slots offer extra free spins through ongoing promotions.

The Sonabat app is available for both Android and iOS. For the download link and full installation instructions, app page Go there. The download is completely free.

To install an APK on Android, go to your phone's Settings and enable the "Install from unknown sources" option. Then open the downloaded APK file to install it. Once the installation is complete, it's a good idea to turn that option off again for security.

Yes. The Sonabat mobile app includes all the features available on the website — Sports Betting, Live Casino, slots, deposits, withdrawals, and support. You'll also get exclusive push notifications only available on the app.

Sonabat uses 256-bit SSL encryption. Your information is never shared with third parties. For extra security, enable two-factor authentication (2FA) and use a strong password.

Go to the "Responsible Gaming" section in your account settings to find the self-exclusion option. Choose a temporary suspension (24 hours to 6 weeks) or permanent exclusion. For more details, Responsible Gaming page view here.

Sonabat will never ask for your password or personal information via email, SMS, or phone. If anyone does, it's a scam. Contact our support team immediately and change your password.

The fastest way to reach us is via Sonabat's 24/7 live chat support. Just click the chat icon in the bottom corner of the website. You can also email us at [email protected].

Yes, Sonabat's support team provides full assistance in Bangla. You can raise any question or complaint without any language barrier.

Common questions get an instant response via live chat. More complex issues are resolved within 24–48 hours. Our average response time is under 3 minutes.